Can I return an item if I've changed my mind?
Please, let us know within 14 days of receiving your item that you'd like to return it by contacting us on firstname.lastname@example.org *
Items must be returned in their original packaging and original condition.
* For hygienic reasons, earrings can't be returned unless faulty.
How long do I have to return an item?
After first letting us know that you'd like to return an item, you have 14 days to send the item back to us (preferably using a "tracked and signed" delivery service so you can be sure that the item will reach us).
When will I get my refund?
Within 14 days of us receiving the item from you, as long as it's in its original packaging and the same condition as received by you.
What if my order is faulty?
If your order is faulty, please, let us know within 14 days of receiving your item by contacting us on email@example.com and sending us photos of the faults.